First choose the position you are interviewing for: Is this interview for cleaning technicians or the office?(Required) *Which department is the candidate interviewing for?*(Required) Which job are they interviewing for?(Required) Which job are they interviewing for?(Required) Which job are they interviewing for?(Required) Introduction Introduce yourself and tell them a few things about you and what you do for the company.
Tell me about yourself. What are your interests? How would you describe yourself?
Is it a genuine answer? Will they fit our culture and core values? Is it a genuine answer? Will they fit our culture and core values?
Where do you see yourself in 1 year? 5 years from now?*
Does working with us fit into the picture? Do they want to grow personally and professionally? Does working with us fit into the picture? Do they want to grow personally and professionally?
Why did you apply to THIS particular job? What part of our culture or core values made you want to apply? After reading our ad, why are you a good fit?
Do they name a specific thing about the job or company? Is there a real want? Did they do some research on our company ahead of time? They should running towards us, not away from something else. Do they name a specific thing about the job or company? Is there a real want? Did they do some research on our company ahead of time? They should running towards us, not away from something else.
Can you tell me what your dream work environment looks like? What is important to you in a work setting? Do you prefer to work alone or in a team?
A match to our work environment? A match to our work environment?
What are your personal core values?
A match to our work environment? A match to our work environment?
Have you ever worked in a setting where you did not get along with a co worker and what did you do?
How do they respond to conflict? Does it fit our core values? This is a great opportunity to go over our company core values with the candidate. How do they respond to conflict? Does it fit our core values? This is a great opportunity to go over our company core values with the candidate.
Previous Experience Job History: Are you currently working? Why are you leaving your current job? Why are you leaving that industry? Why did you leave the job(s) prior to that? Any short term jobs? What was the best and worst aspect of your previous job(s)?
Do they have longevity at any their previous employers? Unexplained gaps? Is there lots of job hopping? Do they need to work? Do they have longevity at any their previous employers? Unexplained gaps? Is there lots of job hopping? Do they need to work?
If I called your supervisors, what would they say about you? What would they say your strengths are? Weaknesses?
Any red flags? Hesitation? Pattern of issues with supervisors? Any red flags? Hesitation? Pattern of issues with supervisors?
Thinking back to the last time you received constructive feedback during an evaluation, what actions did you take to address the issue discussed?
Did they admit the need for improvement? Did they take the right actions to correct it? How do they handle accountability? Did they admit the need for improvement? Did they take the right actions to correct it? How do they handle accountability?
Cleaning Technician Questions What days of the week are you available to work? What hours each day are you available to work? What's the latest you can work each day? What's the earliest you can get started?
Are they available Monday through Friday? Are they able to arrvie at their first home by 8am? Can they stay everyday until as late at 5:30pm if needed? Are they available Monday through Friday? Are they able to arrvie at their first home by 8am? Can they stay everyday until as late at 5:30pm if needed?
Do you have access to a clean, reliable vehicle during work hours? Is it insured?
Were they aware they needed to drive their own car? Did they show concerns about gas? Or their vehicle breaking down? Are they sharing a vehicle with possible schedule schedul conflicts? Were they aware they needed to drive their own car? Did they show concerns about gas? Or their vehicle breaking down? Are they sharing a vehicle with possible schedule schedul conflicts?
Describe your favorite manager and traits they would have:
Do they like a manager that fits our core values? Honest? Holds people accountable? Do they like a manager that fits our core values? Honest? Holds people accountable?
Have you ever worked for commissions before?
Explain the DB pay structure, pay for performance, expectations. Explain the DB pay structure, pay for performance, expectations.
What type of work experience do you have that would help you be successful as a cleaning technician? What is the most physically demanding job you’ve ever had?
Use this opportunity to explain what it's like the first 30 days and what it takes to get used to it. Great way to get into shape! Use this opportunity to explain what it's like the first 30 days and what it takes to get used to it. Great way to get into shape!
When is it okay to call out? How many times have you called out in the last year?
How is their work ethic? Are they used to calling out frequently. Take this opportunity to explain why they need to be reliable for this position and what the absence policy is. How is their work ethic? Are they used to calling out frequently. Take this opportunity to explain why they need to be reliable for this position and what the absence policy is.
If you were ever injured, what would you do?
Did they stumble around not really knowing the answer? (Ideal) Or did they have a detailed step by step on how to go through a claim. Did they stumble around not really knowing the answer? (Ideal) Or did they have a detailed step by step on how to go through a claim.
Do you have a working smart phone that you know how to use?
Explain that they won’t need to come to the office each day, the jobs and instructions will be sent to their phones! Explain that they won’t need to come to the office each day, the jobs and instructions will be sent to their phones!
General Office Questions In your last role, what was the last thing you fixed or improved? How long did it take and what were the results?
Do they have the ability to think outside the box? Or are they only familiar with following a process given to them or made by someone else? Do they have the ability to think outside the box? Or are they only familiar with following a process given to them or made by someone else?
What KPI’s were you responsible for in your last position? What numbers do you believe you should be accountable for if you are hired for this position?
Do they know what a KPI is? Are they used to being held accountable for their numbers? Do they know what a KPI is? Are they used to being held accountable for their numbers?
Tell me about the most difficult problem you’ve had to deal with on your own in the last year, and what did you do to solve it in detail?
Was their biggest problem really a big problem? Did they really solve it themselves, or did someone else do it for them? Did someone give them the answers or did they know how to find them? Was their biggest problem really a big problem? Did they really solve it themselves, or did someone else do it for them? Did someone give them the answers or did they know how to find them?
When is it okay to call out?
How is their work ethic? Are they used to calling out frequently. Take this opportunity to explain why they need to be reliable for this position and what the absence policy is. How is their work ethic? Are they used to calling out frequently. Take this opportunity to explain why they need to be reliable for this position and what the absence policy is.
Show them the L10 Scorecard for the dept they are applying for. Ask what they see, how would they attack it, and what results should we expect? What would be the time frame?
Do they have critical thinking skills? Do they have some good ideas/solutions? Do they have critical thinking skills? Do they have some good ideas/solutions?
Name a time you had to use many different windows open and had to toggle between them simultaneously. How did you handle that and in what order?
Do they have experience using software that requires multiple windows to work effectively? Do they have experience using software that requires multiple windows to work effectively?
Name a time that you had many different tasks to do and how did you accomplish them in a work setting
Do they understand how to organize their time? Do they mention how they prioritized the tasks? Are they going to need help and training with time management? Do they understand how to organize their time? Do they mention how they prioritized the tasks? Are they going to need help and training with time management?
What is your experience with speaking Spanish? Are you 100% fluent?
Is the ability to speak Spanish fluently required for the position they are applying for? Is the ability to speak Spanish fluently required for the position they are applying for?
What did you learn about us on our website?
Did they do any research on our company to be ready for the interview? Are they truly interested in working for us? Or are they running from something else? Did they do any research on our company to be ready for the interview? Are they truly interested in working for us? Or are they running from something else?
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Remote work questions This field is hidden when viewing the form
Field Manager This field is hidden when viewing the form
Scheduler/Dispatch Have you ever used any scheduling software? Which one did you use? What was the functionality of it? Was there more than one view? Was it drag and drop? What did you like most about it? What was its biggest flaw?
Do they have experience? Do they have experience?
ROLE PLAY: A customer is angry on the phone angry because the last person they spoke to in the office promised they can always have the same techician. You find out the technician is no longer with the company and now they have someone else cleaning their home. What would you do?
DId they come up with a solution? DId they come up with a solution?
The schedule for Tuesday was perfectly routed before you went home on Monday. Customers were contacted with their arrival windows and everythng is all set. Tuesday morning 5 technicians call out. Now there are 12 homes without a technician assigned to them. What would you do?
DId they come up with some good ideas on how to solve it? DId they come up with some good ideas on how to solve it?
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Quality Assurance This field is hidden when viewing the form
Customer Service Manager This field is hidden when viewing the form
Hiring Manager This field is hidden when viewing the form
Sales/Customer Service Have you ever been held to a specific sales goal? What was it? Did you hit it? What was your ranking with other sales staff?
Do they have experience? Do they have experience?
Role Play: You are a customer calling about cleaning services and wants some prices. The candidate answers the phone. "Dirt Busters House Cleaning, this is Susan, how can I help?" "Hi, I'm interested in getting my house cleaned."
Did they try to close the sale? Did they add any urgency? Did they assume they had the sale from the start? Were they friendly and personable? If they did attempt to close the sale, were they too aggressive and high pressure? Did they try to close the sale? Did they add any urgency? Did they assume they had the sale from the start? Were they friendly and personable? If they did attempt to close the sale, were they too aggressive and high pressure?
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Office/Admin Assistant This field is hidden when viewing the form
IT This field is hidden when viewing the form
Management When was the last time you’ve created a step by step process (workflow) for you or your direct reports? Are they still following this process to this day? If not, why? If so, how did you implement it into the company and hold everyone accountable to follow it?
Have they ever created a process? Do they think outside the box? Are they used to working in an environment were they are given all the answers? Have they ever created a process? Do they think outside the box? Are they used to working in an environment were they are given all the answers?
In your past experience would you say you are stronger in: people management or optimizing/improving systems? What is your biggest weakness in each area? What is your biggest strength in each area?
Will their weaknesses be a barrier to success? Will their strengths be the right fit? Will the job be their happy place? Will their weaknesses be a barrier to success? Will their strengths be the right fit? Will the job be their happy place?
Have you ever automated a manual process using software? What software did you use? How did you plan it out, then execute?
Do they have experience? Is it necessary for what we need, or just nice to have? Do they have experience? Is it necessary for what we need, or just nice to have?
In the past, what tools have you used to get a snapshot of how things are going on a daily basis? Weekly? What are some examples of the data you like to look at?
Do they have experience? Do they have experience?
Do you have an example of a data result that you found that made a huge difference in profitability and/or the future direction of a company? What was largest amount of cost savings you’ve ever found for a company? One time? Monthly basis?
Do they have a good example of a change that made a real difference? Did they an answer about the cost savings Do they have a good example of a change that made a real difference? Did they an answer about the cost savings
What do you think is a healthy attrition/retention customer wise and employee wise as a percent?
Do they have a clear answer? Does it make sense? Is it realistic? Do they have a clear answer? Does it make sense? Is it realistic?
Do you have an example of a data result that you found that made a huge difference in profitability and/or the future direction of a company? What was largest amount of cost savings you’ve ever found for a company? One time? Monthly basis?
Do they have a good example of a change that made a real difference? Did they an answer about the cost savings Do they have a good example of a change that made a real difference? Did they an answer about the cost savings
What do you think our COGS will be in our industry? (If they don’t know COGS, replace with variable costs)
Do they have a solid understanding of a P&L statement? Did they have a good answer as to what our COGS might be? Do they have a solid understanding of a P&L statement? Did they have a good answer as to what our COGS might be?
If you were hired, how would you onboard yourself? What would you learn first? Second? Third?
How much help will they need? Are they capable of figuring out how to get the training they need? Do they know how to prioritize what they should learn first? How much help will they need? Are they capable of figuring out how to get the training they need? Do they know how to prioritize what they should learn first?
What is the difference between a manager and a leader? Which one are you and why do you feel that way?
Do they lead people vs manage processes? Do they lead people vs manage processes?
Give an example of a time you pulled someone up in the company to a higher role. How did you do it? How long did it take? What were the results?
Have they ever done it before. This is an example of a true leader. Have they ever done it before. This is an example of a true leader.
How do you perform one on ones? ROLEPLAY: You are the direct report and the candidate is the manager. Let the candidate start the meeting.
Have they ever done one? Do the know what it is? Do they bring performance data? Do they go over action items from the previous one on one? Do they creat new action items for both the direct report and themselves? Do they think it’s important? Did they do the s*** sandwich by acknowledging the positive and negative but coaching with commitment. Have they ever done one? Do the know what it is? Do they bring performance data? Do they go over action items from the previous one on one? Do they creat new action items for both the direct report and themselves? Do they think it’s important? Did they do the s*** sandwich by acknowledging the positive and negative but coaching with commitment.
How long is it ok for you or someone under you to not be hitting their goals if measured on a weekly basis?
Once or twice depending upon what it it, can’t be a month Once or twice depending upon what it it, can’t be a month
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Director of Finance Of the different finance models out there, which one do you operate from?
How was the reaction to the question? Did they answer back with a question? How was the reaction to the question? Did they answer back with a question?
Considering our line of business, what type of budgets do you think we should implement? How would you know where to set the budget for each item? Ask about each specific item they list: How will you hold others accountable to these budgets?
Does it sound like they have experience with this? Does it sound like they have experience with this?
How many employees have you had to process payroll and benefits for? What was your process for reconciling the benefits each month?
Minimum of 50. Do they have experience reconciling benefits? Minimum of 50. Do they have experience reconciling benefits?
If your main driver is our net profit, what elements would consider or analyze first to save us the most money? (going through P&L, payroll, tax breaks, cogs)
Sound experienced? Or will they need to learn? Sound experienced? Or will they need to learn?
As a Director of Finance, what are three things in this role with our company you should be looking at daily and are the biggest drivers into the big picture aside from revenue and net profit.
Examples: Office staff payroll, cost of labor, cost per lead for each lead source, training cost, turnover cost. Examples: Office staff payroll, cost of labor, cost per lead for each lead source, training cost, turnover cost.
As Director of Finance in our company what do you think your day to day should look like?
Best answer: Analyzing data, finding data errors, creating reports, monitoring daily reports, monitoring real time reports, talking to management. Best answer: Analyzing data, finding data errors, creating reports, monitoring daily reports, monitoring real time reports, talking to management.
If you decided you needed to do a price increase on current customers, how would you go about figuring out what the new rates would be? What are the steps you would take in detail if you found the need to raise rates on 800 customers? How would you communicate it?
Sound experienced? Or will they need to learn? Are they vague in how they communicate it? Or are they detailed? What would be the wording? Would the wording cause issues and upset customers? Sound experienced? Or will they need to learn? Are they vague in how they communicate it? Or are they detailed? What would be the wording? Would the wording cause issues and upset customers?
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Operations Manager As an operations manager, what are three things in this role with our company you should be looking at daily and are the biggest drivers into the big picture aside from revenue and net profit.
Examples: Quality, accountability, productivity, # of jobs, COGs, schedule efficiency Examples: Quality, accountability, productivity, # of jobs, COGs, schedule efficiency
As an Ops manager in our company what do you think your day to day should look like?
Best answer: Talking to customers, talking to employees, coaching, helping, monitoring daily reports, monitoring real time reports Best answer: Talking to customers, talking to employees, coaching, helping, monitoring daily reports, monitoring real time reports
Do you have experience as an operations manager in the service industry? Experience with recurring business?
If they don’t have it, how will they perform without the experience and what will be the difference compared to what they are used to? If they don’t have it, how will they perform without the experience and what will be the difference compared to what they are used to?
If we had a big change in the company such as changing how our techs are paid how would you implement it? What steps would you take?
Understand it, have a plan, and a great communication plan at every level of the company Understand it, have a plan, and a great communication plan at every level of the company
Your field manager comes to you and tells you that some of techs are very upset that they feel like they are driving too far and not making enough money. What do you do?
Do they have some creative ideas for this? Do they show an ability to solve problems quickly and think outside the box? Have the dealt with issues like this in the past? Do they have some creative ideas for this? Do they show an ability to solve problems quickly and think outside the box? Have the dealt with issues like this in the past?
How will you keep up employee morale knowing all of the technicians do not come to an office and a huge part speak Spanish only?
Do they have some creative ideas for this? Do they show an ability to solve problems quickly and think outside the box? Do they have some creative ideas for this? Do they show an ability to solve problems quickly and think outside the box?
ROLE PLAY: Print out 30 days of someone's scorecard that is not meeting expectations let them know our goal is 96%. Have them role play the conversation with that employee.
Did they do the s*** sandwich by acknowledging the positive and negative but coaching with commitment. Did they set goals and create action items? Is there a follow up date? Did they do the s*** sandwich by acknowledging the positive and negative but coaching with commitment. Did they set goals and create action items? Is there a follow up date?
ROLE PLAY: Show them some actual attendance data on a particular technician and the policy we have. What will you do next?
Will they be shocked as to why they haven't been held accountable and be concerned about it. Will they be shocked as to why they haven't been held accountable and be concerned about it.
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Sales Manager As the sales manager, what are three things in this role with our company you should be looking at daily and are the biggest drivers into the big picture aside from revenue and net profit.
Examples: # Recurring customers, total sales, sales per sales associate, recurring sales conversion rate, cost per lead/each lead source. Examples: # Recurring customers, total sales, sales per sales associate, recurring sales conversion rate, cost per lead/each lead source.
As an sales manager in our company what do you think your day to day should look like?
Best answer: Making sales, talking to customers, talking to employees, coaching, helping, monitoring daily reports, monitoring real time reports Best answer: Making sales, talking to customers, talking to employees, coaching, helping, monitoring daily reports, monitoring real time reports
What would you be looking for if you needed to hire a sales associate? What are the most important questions to ask them?
Questions to find out their skill level, work instinct, and core values. Role play to see if they can close a sale and how they do it. Questions to find out their skill level, work instinct, and core values. Role play to see if they can close a sale and how they do it.
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Conclusion If you were offered the job, how soon would you be able to start?
Will they be giving a 2 week notice? Are they currently employed? If not, why? Is the start date longer than we are willing to wait? Will they be giving a 2 week notice? Are they currently employed? If not, why? Is the start date longer than we are willing to wait?
Salary requirement? How do you plan to bring the value of your salary to Dirt Busters?
Is it outside the budget for this position? Is the candidate appearing to settle for lower than they made elsewhere? Is the salary for this position a step above where they were previously? Is their experience as valuable as what they are asking? Is it outside the budget for this position? Is the candidate appearing to settle for lower than they made elsewhere? Is the salary for this position a step above where they were previously? Is their experience as valuable as what they are asking?
Why should we hire you? Tell me anything else you’d like us to know that might help us in our hiring decision. Would you have any hesitations if you were made the job offer?
Were they convincing on why they should be hired? Any hesitations about the job we couldn’t address? Were they convincing on why they should be hired? Any hesitations about the job we couldn’t address?
What questions would you like to ask me?
Did they have any questions to show interest in the job? Did they ask for a timeline, etc? Did they have any questions to show interest in the job? Did they ask for a timeline, etc?
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