Happiness Guarantee. We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the the situation to make sure that we understand the concern, then will re-clean the problem area at no cost to you. The re-clean must be completed within two business days following your initial date of service. If you are still not satisfied and Dirt Busters is at fault, we will offer a refund or partial refund according to the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed within two business days from the initial date of service.
10. Dependability Guarantee. We want you to be able to count on us. Our cleaning technicians rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible. If the arrival window has passed and you have not heard from the cleaning technician or our office staff, please call us at (623) 977-6725 so we can investigate. In the unlikely event that we do not clean your home the day of your scheduled appointment, the cleaning will be rescheduled for the earliest possible date and will be discounted by $100 for the inconvenience. That’s our Dependability Guarantee.