Reputable cleaning companies have a clearly stated process or policy for if somethoing is broken or damaged in your home during a cleaning. At Dirt Busters House Cleaning, we post our Breakage Policy on our site for your review.
It includes:
We take great care to protect your home and belongings while cleaning, but we understand that accidents can happen despite our precautions. To address this, we’ve developed a clear and fair policy to handle any accidental breakages.
If you notice any damage, please contact us at (623) 977-6725 as soon as possible so we can address the issue. Breakage must be reported within 7 days of the incident, and we kindly ask that you keep the damaged item for our inspection. Each case will be reviewed individually.
If the breakage is determined to be due to negligence by a Dirt Busters employee and the item’s value can be verified, we will reimburse up to $100 per item. Verification of value is required before we authorize replacement or reimbursement. In some cases, we may choose to repair the item rather than provide compensation. We reserve the right to review and approve up to three estimates before proceeding with any remedy.
Please note that we cannot be responsible for damage to items that are inherently unstable, delicate, or improperly placed, such as top-heavy objects, improperly hung pictures, or wobbly items. These situations are considered accidents waiting to happen, regardless of how carefully we clean.
Additionally, many window blinds can become brittle with age and may break during cleaning, or even while being opened or closed. We cannot accept responsibility for damage to older blinds. If this is a concern, please let us know which areas to avoid, and we will update your home details accordingly.
To minimize risk, we recommend moving fragile, unstable, or valuable items to a location we don’t clean, or informing us if you’d prefer we skip certain areas entirely.