what to expect from a house cleaner

We don’t guarantee the same technician every visit. What we do guarantee is the same clean. Every Dirt Busters technician follows the same detailed cleaning checklist, room by room — so the standard doesn’t change based on who shows up. Whoever walks through your door has been trained on our proven process and knows exactly what a complete clean looks like.

Most of our customers aren’t home — they give us a key or access code and come back to a clean house. Every Dirt Busters technician is background-checked, bonded, and insured. If you are home, give your technician space to work and wait until they’re finished before inspecting. You’ll receive a day-before reminder with your 2-hour arrival window and a 20-minute heads-up text on the day of your cleaning.

Professional cleaners work efficiently — that’s not cutting corners. Your technician follows a proven cleaning process and has the experience to move through it quickly. Cleaning time varies from 1–8 hours depending on the size and condition of your home. For homes on a regular cleaning schedule the clean goes faster because upkeep between visits keeps the home maintained. Your technician double-checks every room before leaving.

We don’t organize — that’s not part of our cleaning service. If an area has 5 or more items (books, mail, clothes, dishes, etc.), your technician will work around them rather than move or sort them. The best results come from a quick pick-up before we arrive. Decluttering surfaces means more surface area gets cleaned, not worked around. If your home has extreme clutter that limits safe access, we may not be able to complete the full clean.

Our standard recurring cleaning covers maintenance surfaces — floors, countertops, bathrooms, and living areas, with rotating detail tasks like baseboards and ceiling fans. Our Top-to-Bottom Deluxe deep cleaning service is more thorough: hard water stains, grime buildup in tubs and showers, and the kind of detailed scrubbing a maintenance clean doesn’t cover. Note: inside the fridge and oven are add-on services only and are not included in either a standard or deep clean. All new customers are required to start with a deep cleaning before moving to recurring service.

Because our cleaning schedule runs sequentially through the day — and the homes before yours affect timing — we provide arrival windows rather than precise times. The business day before your cleaning you’ll receive your specific 2-hour window (for example, 10am–12pm). Your technician may arrive any time within that window. On the day of your cleaning you’ll receive a text approximately 20 minutes before they arrive so you always know when to expect them.

If something wasn’t done to your satisfaction, contact us right away and we’ll come back to re-clean the problem area at no charge — within two business days of your original cleaning date. If you’re still not satisfied and Dirt Busters is at fault, we’ll offer a refund or partial refund. The re-clean must be accepted within those two business days for a refund to apply. We’ve stood behind every job since 2001.

Yes. Your technician arrives fully equipped with professional-grade eco-friendly cleaning products and all necessary cleaning supplies. You don’t need to provide anything. Our products are non-toxic, biodegradable, and safe for households with kids, pets, and allergy sufferers. Multiple customers have noted their allergy symptoms improved after starting recurring service with Dirt Busters.